{"id":19874,"date":"2023-05-11T09:45:12","date_gmt":"2023-05-11T09:45:12","guid":{"rendered":"https:\/\/motta.uix.store\/?page_id=19874"},"modified":"2026-06-23T18:52:53","modified_gmt":"2026-06-23T18:52:53","slug":"politica-de-devolucao","status":"publish","type":"page","link":"https:\/\/mayombe.shop\/en\/juridico__trashed\/politica-de-devolucao\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"19874\" class=\"elementor elementor-19874\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37593535 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"37593535\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-696a45aa\" data-id=\"696a45aa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1119659c elementor-widget elementor-widget-motta-heading\" data-id=\"1119659c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h1 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tJur\u00eddico\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33bc509b elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"33bc509b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-7cd4455b\" data-id=\"7cd4455b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d5c562 elementor-widget elementor-widget-motta-navigation-bar\" data-id=\"6d5c562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-navigation-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-navigation-bar\"><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--9d3b048\"><a href=\"\/en\/termos-e-condicoes\/\">Termos e Condi\u00e7\u00f5es<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--a93a3a7\"><a href=\"\/en\/juridico\/politica-de-privacidade\/\">Pol\u00edtica de Privacidade<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--7ba8fe9 active\"><a href=\"\/en\/politica-de-devolucao\/\">Pol\u00edtica de Devolu\u00e7\u00e3o<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--9b2a3c8\"><a href=\"\/en\/acessibilidade\/\">Acessibilidade<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--c71b541\"><a href=\"\/en\/politica-de-cookies\/\">Pol\u00edtica de Cookies<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--a1ef51f\"><a href=\"\/en\/termos-de-assinatura\/\">Termos de Assinatura<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--de91537\"><a href=\"\/en\/visao-geral-da-seguranca\/\">Vis\u00e3o geral da seguran\u00e7a<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--f770a51\"><a href=\"\/en\/contrato-de-licenca\/\">Contrato de Licen\u00e7a<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4f04f10b\" data-id=\"4f04f10b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d390609 elementor-widget elementor-widget-motta-heading\" data-id=\"d390609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tPol\u00edtica de devolu\u00e7\u00e3o \t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78dbaaaa elementor-widget elementor-widget-motta-heading\" data-id=\"78dbaaaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\t\u00daltima revis\u00e3o: 25_05_2026\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d1a5ae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"39d1a5ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1ed9a9 elementor-widget elementor-widget-motta-heading\" data-id=\"7e1ed9a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h4 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tQual \u00e9 a pol\u00edtica de reembolso?\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88a7090 elementor-widget elementor-widget-text-editor\" data-id=\"88a7090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">A <strong>pol\u00edtica de reembolso da Mayombe Marketplace<\/strong> funciona, em regra, de forma alinhada com a legisla\u00e7\u00e3o de prote\u00e7\u00e3o do consumidor e pode variar ligeiramente consoante o vendedor.<\/p><ul data-spread=\"false\"><li>Produto n\u00e3o recebido dentro do prazo previsto<\/li><li>Produto com defeito ou danificado<\/li><li>Produto diferente da descri\u00e7\u00e3o<\/li><li>Exerc\u00edcio do direito de livre resolu\u00e7\u00e3o (quando aplic\u00e1vel).<\/li><li>Pedido de reembolso: at\u00e9 14 dias ap\u00f3s rece\u00e7\u00e3o (em compras eleg\u00edveis)<\/li><li>Processamento: geralmente entre 3 a 10 dias \u00fateis ap\u00f3s aprova\u00e7\u00e3o<\/li><li>O tempo pode variar conforme o m\u00e9todo de pagamento.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7ade7f elementor-widget elementor-widget-motta-heading\" data-id=\"6e7ade7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h4 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tMotivos para devolu\u00e7\u00e3o de itens\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45242132 elementor-widget elementor-widget-text-editor\" data-id=\"45242132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Na Mayombe Marketplace, os <strong>motivos para devolu\u00e7\u00e3o de itens<\/strong> seguem as regras gerais de prote\u00e7\u00e3o ao consumidor e podem incluir os seguintes casos:<\/p><ul><li>Produto danificado ou com defeito<\/li><li>Produto diferente do anunciado (modelo, cor, tamanho ou caracter\u00edsticas incorretas)<\/li><li>Produto incompleto (faltam pe\u00e7as ou acess\u00f3rios)<\/li><li>Atraso significativo na entrega<\/li><li>Exerc\u00edcio do direito de livre resolu\u00e7\u00e3o (quando aplic\u00e1vel por lei)<\/li><li>Erro no envio (produto trocado)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2cad8a elementor-widget elementor-widget-motta-heading\" data-id=\"2f2cad8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h4 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tQuanto tempo demora o reembolso?\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc00f6 elementor-widget elementor-widget-text-editor\" data-id=\"6fc00f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>tempo de reembolso na Mayombe Marketplace<\/strong> pode variar consoante o m\u00e9todo de pagamento e a an\u00e1lise do caso, mas segue normalmente estes prazos:<\/p><ul><li><strong>Ap\u00f3s aprova\u00e7\u00e3o do pedido:<\/strong> entre <strong>3 a 10 dias \u00fateis<\/strong> para processamento<\/li><li><strong>Cart\u00e3o banc\u00e1rio:<\/strong> pode demorar at\u00e9 <strong>10 dias \u00fateis adicionais<\/strong> a aparecer na conta<\/li><li><strong>Transfer\u00eancia banc\u00e1ria \/ MB Way:<\/strong> geralmente entre <strong>1 a 5 dias \u00fateis<\/strong> ap\u00f3s processamento<\/li><li><strong>Casos mais complexos (disputas):<\/strong> podem demorar at\u00e9 <strong>14 dias \u00fateis ou mais<\/strong>, dependendo da an\u00e1lise<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d6b7a10 elementor-widget elementor-widget-motta-heading\" data-id=\"5d6b7a10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h4 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tComo voc\u00ea vai receber seu dinheiro de volta?\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-145070db elementor-widget elementor-widget-text-editor\" data-id=\"145070db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O teu <strong>dinheiro de volta (reembolso)<\/strong> \u00e9 sempre devolvido pelo <strong>mesmo m\u00e9todo de pagamento que usaste na compra<\/strong>.<\/p><ul><li><strong>Cart\u00e3o banc\u00e1rio<\/strong> \u2192 cr\u00e9dito devolvido diretamente ao cart\u00e3o<\/li><li><strong>MB Way<\/strong> \u2192 valor devolvido para a conta associada ao MB Way<\/li><li><strong>Transfer\u00eancia banc\u00e1ria<\/strong> \u2192 reembolso para o IBAN usado na compra<\/li><li><strong>Outros m\u00e9todos<\/strong> \u2192 devolu\u00e7\u00e3o para a mesma origem do pagamento, sempre que poss\u00edvel<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-11a6f7ec elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"11a6f7ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-489d021e elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"489d021e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63533673\" data-id=\"63533673\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2d375fe6 elementor-section-full_width elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"2d375fe6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-601e8215\" data-id=\"601e8215\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4dfd2938 elementor-widget elementor-widget-motta-heading\" data-id=\"4dfd2938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<p class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tComo podemos te ajudar?\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-696fc7d4 elementor-widget elementor-widget-motta-heading\" data-id=\"696fc7d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tNossa equipe de super-her\u00f3is \u00e9\nAguardando ajuda e suporte!\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c8578e elementor-widget elementor-widget-motta-button\" data-id=\"21c8578e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"motta-button motta-button-primary  motta-button--base  motta-button--large\" href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-button__text\">Central de Ajuda<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Jur\u00eddico Termos e Condi\u00e7\u00f5es Pol\u00edtica de Privacidade Pol\u00edtica de Devolu\u00e7\u00e3o Acessibilidade Pol\u00edtica de Cookies Termos de Assinatura Vis\u00e3o geral da seguran\u00e7a Contrato de Licen\u00e7a Pol\u00edtica de devolu\u00e7\u00e3o \u00daltima revis\u00e3o: 25_05_2026 Qual \u00e9 a pol\u00edtica de reembolso? A pol\u00edtica de reembolso da Mayombe Marketplace funciona, em regra, de forma alinhada com a legisla\u00e7\u00e3o de prote\u00e7\u00e3o do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19870,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","wpai_meta_description":"","footnotes":""},"class_list":["post-19874","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages\/19874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/comments?post=19874"}],"version-history":[{"count":10,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages\/19874\/revisions"}],"predecessor-version":[{"id":24935,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages\/19874\/revisions\/24935"}],"up":[{"embeddable":true,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages\/19870"}],"wp:attachment":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/media?parent=19874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}