{"id":8697,"date":"2022-07-08T03:29:16","date_gmt":"2022-07-08T03:29:16","guid":{"rendered":"http:\/\/localhost\/dev\/motta\/?page_id=8697"},"modified":"2026-06-23T16:59:27","modified_gmt":"2026-06-23T16:59:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/mayombe.shop\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8697\" class=\"elementor elementor-8697\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffa500a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"ffa500a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c274ae\" data-id=\"6c274ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75ebc67 elementor-widget elementor-widget-motta-heading\" data-id=\"75ebc67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tTem perguntas?\n\nN\u00f3s temos as respostas!?<br>\n\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e1fe2a elementor-widget elementor-widget-text-editor\" data-id=\"0e1fe2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>\u00a0<\/div><p>Tudo o que voc\u00ea precisa saber sobre o produto e a cobran\u00e7a.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6af27c5f elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"6af27c5f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-20ef45f7 elementor-hidden-mobile\" data-id=\"20ef45f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-156d7f6b elementor-widget elementor-widget-motta-navigation-bar\" data-id=\"156d7f6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-navigation-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-navigation-bar\"><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--bab6dd6\"><a href=\"#section-orders-purchases\">Pedidos e Compras<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--50cb777\"><a href=\"#section-account\">Conta<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--9b60c0e\"><a href=\"#section-returns-refunds\">Devolu\u00e7\u00f5es e reembolsos<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--b94f7ee\"><a href=\"#section-shipping-tracking\">Envio e Rastreamento<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--337e3c2\"><a href=\"#section-fees-billing\">Taxas e faturamento<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--0a750b0\"><a href=\"#section-other\">Outro<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b58f016\" data-id=\"b58f016\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-662ddefe elementor-widget elementor-widget-motta-heading\" data-id=\"662ddefe\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-orders-purchases\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tPedidos e Compras\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65f27b4d elementor-widget elementor-widget-motta-accordion\" data-id=\"65f27b4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1711\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1711\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1711\">Onde est\u00e1 meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1711\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1711\"><p>Dependendo da op\u00e7\u00e3o de entrega selecionada no momento da compra, enviaremos um link de rastreamento por e-mail assim que seu pedido for enviado.<\/p><p>Siga este link para verificar o status do seu pedido. Tamb\u00e9m podemos enviar notifica\u00e7\u00f5es sobre atualiza\u00e7\u00f5es importantes referentes ao seu pedido \u2014 basta ativar as notifica\u00e7\u00f5es.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1712\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1712\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1712\">Como fa\u00e7o para cancelar ou editar um pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1712\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1712\"><p>Mudou de ideia ou informou o endere\u00e7o errado na finaliza\u00e7\u00e3o da compra? N\u00e3o se preocupe, isso j\u00e1 aconteceu com todo mundo. Contanto que seu pedido ainda n\u00e3o tenha sido processado ou enviado, voc\u00ea pode fazer altera\u00e7\u00f5es.<\/p><p>Primeiro, acesse seu pedido. Se voc\u00ea fez o pedido enquanto estava conectado \u00e0 sua conta, fa\u00e7a login e selecione \u201cSua Conta\u201d no menu suspenso abaixo do seu nome de usu\u00e1rio. Na p\u00e1gina da sua conta, selecione \u201cPedidos\u201d no lado esquerdo e encontre o pedido que deseja atualizar no seu Hist\u00f3rico de Pedidos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1713\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1713\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1713\">Por que meu pedido foi cancelado?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1713\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1713\"><p>Cancelar seu pedido \u00e9 a \u00faltima coisa que queremos fazer, mas algumas situa\u00e7\u00f5es acontecem em que o cancelamento \u00e9 a melhor op\u00e7\u00e3o para economizar seu tempo e dinheiro. Se o seu pedido for cancelado, voc\u00ea n\u00e3o ser\u00e1 cobrado. Saiba mais sobre reten\u00e7\u00f5es de autoriza\u00e7\u00e3o.<\/p><p>Os motivos mais comuns para o cancelamento de um pedido s\u00e3o:<\/p><p>Limites de quantidade dispon\u00edvel<br \/>Item fora de estoque<br \/>Erros de pre\u00e7o ou outras informa\u00e7\u00f5es no an\u00fancio<br \/>Necessidade de informa\u00e7\u00f5es adicionais para o nosso departamento de Cr\u00e9dito e Preven\u00e7\u00e3o de Fraudes<br \/>Transportadora ou m\u00e9todo de envio indispon\u00edvel<br \/>Uso de uma vers\u00e3o antiga do navegador ou aplicativo que n\u00e3o \u00e9 mais compat\u00edvel<\/p><p>Enviaremos um e-mail caso alguma parte do seu pedido seja cancelada ou se precisarmos de mais informa\u00e7\u00f5es para process\u00e1-lo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1714\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-1714\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1714\">N\u00e3o recebi todo o valor do meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1714\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1714\"><div style=\"font-weight: 500;\"><p class=\"isSelectedEnd\">Lamentamos a situa\u00e7\u00e3o.<\/p><p class=\"isSelectedEnd\">Se n\u00e3o recebeste o valor total do teu pedido, podem existir algumas raz\u00f5es para isso, como:<\/p><ul data-spread=\"false\"><li>Aplica\u00e7\u00e3o de comiss\u00f5es da plataforma<\/li><li>Taxas de processamento de pagamento<\/li><li>Reembolsos parciais (em caso de devolu\u00e7\u00e3o ou ajuste)<\/li><\/ul><p class=\"isSelectedEnd\">Para podermos verificar o teu caso com precis\u00e3o, pedimos que nos envies:<\/p><ul data-spread=\"false\"><li>N\u00famero do pedido<\/li><li>Valor esperado vs. valor recebido<\/li><li>Data da transa\u00e7\u00e3o<\/li><\/ul><p class=\"isSelectedEnd\">A nossa equipa ir\u00e1 analisar a situa\u00e7\u00e3o e responder-te o mais rapidamente poss\u00edvel.<\/p><p>Estamos aqui para ajudar!<br \/>\u2014 Equipa Mayombe Marketplace<\/p><span style=\"font-size: 1rem;\"> eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.<\/span><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1715\" class=\"motta-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"motta-tab-content-1715\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1715\">E se houver algum problema com meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1715\" class=\"motta-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1715\"><p>Do ponto de vista do marketing, a boa not\u00edcia \u00e9 que o processo para conquistar o primeiro cliente \u00e9 o mesmo que o do cent\u00e9simo. Mas, para que o tr\u00e1fego se converta em vendas e lucro, \u00e9 essencial que alguns pr\u00e9-requisitos sejam atendidos para garantir a convers\u00e3o e a sustentabilidade do investimento. Voc\u00ea deve se perguntar:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1716\" class=\"motta-accordion__title\" data-tab=\"6\" role=\"tab\" aria-controls=\"motta-tab-content-1716\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1716\">Como fa\u00e7o para obter uma etiqueta de devolu\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1716\" class=\"motta-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1716\"><p>Inclua uma na caixa de envio original.<\/p><p>Use a plataforma em nuvem.<\/p><p>Integre a ferramenta de devolu\u00e7\u00f5es ao seu site.<\/p><p>Permita que os clientes imprimam a sua pr\u00f3pria.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f77651 elementor-widget elementor-widget-motta-heading\" data-id=\"53f77651\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-account\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tConta\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476e1cb0 elementor-widget elementor-widget-motta-accordion\" data-id=\"476e1cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1191\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1191\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1191\">Como fa\u00e7o para redefinir minha senha?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1191\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1191\"><p>Caso voc\u00ea esque\u00e7a a senha do seu computador, e-mail ou contas de redes sociais, voc\u00ea pode redefini-la diretamente pelo sistema ou aplicativo que estiver usando. Na maioria dos casos, voc\u00ea pode redefinir sua senha respondendo a uma s\u00e9rie de perguntas de seguran\u00e7a ou solicitando um e-mail com um link para redefini\u00e7\u00e3o de senha.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1192\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1192\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1192\">Como fa\u00e7o para alterar minha senha?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1192\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1192\"><p>Para alterar sua senha se voc\u00ea j\u00e1 estiver conectado:<br \/>Clique em Conta no canto superior direito do Facebook.<\/p><p>Selecione Configura\u00e7\u00f5es e privacidade e clique em Configura\u00e7\u00f5es.<\/p><p>Clique em Seguran\u00e7a e login.<\/p><p>Clique em Editar ao lado de Alterar senha.<\/p><p>Digite sua senha atual e a nova senha.<\/p><p>Clique em Salvar altera\u00e7\u00f5es.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1193\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1193\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1193\">Como fa\u00e7o para cancelar minha conta?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1193\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1193\"><p>Voc\u00ea pode cancelar sua conta a qualquer momento durante o per\u00edodo da sua assinatura paga.<\/p><p>Usu\u00e1rios do per\u00edodo de teste n\u00e3o precisam fazer nada! Voc\u00ea pode continuar usando sua conta at\u00e9 o final do per\u00edodo de teste. Depois disso, a menos que voc\u00ea fa\u00e7a um upgrade, sua conta ser\u00e1 encerrada.<\/p><p>Se voc\u00ea quiser encerrar seu per\u00edodo de teste antecipadamente, siga os passos abaixo para usu\u00e1rios pagantes.<\/p><p>Lembrando que nenhuma informa\u00e7\u00e3o de cart\u00e3o de cr\u00e9dito foi solicitada quando voc\u00ea se inscreveu para o teste gratuito.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63b7f375 elementor-widget elementor-widget-motta-heading\" data-id=\"63b7f375\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-returns-refunds\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tDevolu\u00e7\u00f5es e reembolsos\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f263db4 elementor-widget elementor-widget-motta-accordion\" data-id=\"7f263db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2131\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-2131\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2131\">Onde est\u00e1 meu reembolso?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2131\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2131\"><p>Ap\u00f3s o envio da sua devolu\u00e7\u00e3o, aguarde pelo menos 2 a 3 semanas para o processamento antes de verificar o status do seu reembolso.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2132\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-2132\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2132\">Como fa\u00e7o para devolver meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2132\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2132\"><p>Para algumas devolu\u00e7\u00f5es, como de itens pesados \u200b\u200bou volumosos, m\u00e9todos de devolu\u00e7\u00e3o especializados ou empresas de entrega especializadas podem ser \u00fateis. Nesses casos, ap\u00f3s iniciar a devolu\u00e7\u00e3o na p\u00e1gina \u201cHist\u00f3rico de Pedidos\u201d, voc\u00ea receber\u00e1 mais instru\u00e7\u00f5es. Se voc\u00ea n\u00e3o receber uma etiqueta de devolu\u00e7\u00e3o automaticamente, nossa equipe ou a equipe de suporte do vendedor entrar\u00e1 em contato com voc\u00ea.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2133\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-2133\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2133\">O que \u00e9 pol\u00edtica de devolu\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2133\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2133\"><p>As pol\u00edticas de devolu\u00e7\u00e3o s\u00e3o as regras estabelecidas pelos varejistas para gerenciar o processo pelo qual os clientes devolvem ou trocam mercadorias indesejadas ou defeituosas que compraram anteriormente. Como extens\u00e3o do atendimento ao cliente oferecido pelos varejistas, as pol\u00edticas de devolu\u00e7\u00e3o tendem a ser bastante flex\u00edveis..<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a6464 elementor-widget elementor-widget-motta-heading\" data-id=\"d4a6464\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-shipping-tracking\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tEnvio e Rastreamento\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4192a3b elementor-widget elementor-widget-motta-accordion\" data-id=\"4192a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6871\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-6871\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6871\">Como posso verificar se tenho direito a frete gr\u00e1tis?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6871\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6871\"><p>Dizem que nada \u00e9 de gra\u00e7a na vida \u2014 nem mesmo o frete gr\u00e1tis. Isso porque, mesmo que voc\u00ea ofere\u00e7a frete gr\u00e1tis, algu\u00e9m tem que pagar por ele. Normalmente, esse algu\u00e9m \u00e9 voc\u00ea, o dono do neg\u00f3cio!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6872\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-6872\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6872\">Como fa\u00e7o para alterar meu endere\u00e7o de entrega?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6872\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6872\"><p>No momento, n\u00e3o podemos alterar o endere\u00e7o de entrega ap\u00f3s o processamento do pedido. Se o seu pedido ainda n\u00e3o foi processado, voc\u00ea pode solicitar o cancelamento. Em seguida, poder\u00e1 fazer um novo pedido com o endere\u00e7o correto.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6873\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-6873\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6873\">Meu pedido ainda n\u00e3o chegou. Onde est\u00e1?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6873\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6873\"><p>Se o seu pedido n\u00e3o chegar na data de entrega prevista, voc\u00ea pode consultar o status atual do seu pedido em nosso site aqui.<\/p><p>Observa\u00e7\u00e3o: Os prazos de entrega previstos para pedidos fora do Reino Unido e da Irlanda n\u00e3o consideram poss\u00edveis atrasos caso sua encomenda fique retida na alf\u00e2ndega. Pedimos que aguarde 21 dias a partir da data do pedido para receber seus itens, antes de iniciarmos qualquer investiga\u00e7\u00e3o adicional.<\/p><p>Se voc\u00ea fez um pedido durante uma de nossas promo\u00e7\u00f5es, o volume de pedidos costuma ser maior, portanto, sua entrega pode demorar um pouco mais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6874\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-6874\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6874\">Voc\u00eas entregam no meu C\u00f3digo Postal?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6874\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6874\"><p>You can use our<strong><a href=\"https:\/\/www.ocado.com\/webshop\/postcodeCheck.do\">\u00a0Postcode Checker.<\/a>\u00a0<\/strong>We\u2019ll instantly be able to tell you if we deliver to your postcode.<\/p><div id=\"blockColorblindContent\"><p><strong>Why don\u2019t Shop deliver to me?<\/strong><\/p><p>We\u2019re always expanding our delivery area, and hope to be in your area soon! Please <strong><a href=\"https:\/\/www.ocado.com\/webshop\/quickReg.do?ad=79364%7C1372240%7C%7C\">register<\/a><\/strong>\u00a0with us, so we can email you as soon as we start delivering to your address.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdf00a9 elementor-widget elementor-widget-motta-heading\" data-id=\"4fdf00a9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-fees-billing\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tTaxas e faturamento\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-431bb9c7 elementor-widget elementor-widget-motta-accordion\" data-id=\"431bb9c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1121\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1121\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1121\">Como e quando recebo o pagamento?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1121\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1121\"><p><br \/>Dependendo do setor, local de trabalho e fun\u00e7\u00e3o, os empregadores pagam seus funcion\u00e1rios em diferentes cronogramas. Receber um sal\u00e1rio regularmente permite que voc\u00ea tenha um fluxo cont\u00ednuo de dinheiro entrando em sua conta banc\u00e1ria para pagar despesas dom\u00e9sticas e pessoais. Saber quando voc\u00ea receber\u00e1 seu pagamento \u00e9 importante para que voc\u00ea possa criar um or\u00e7amento para suas despesas regulares e economizar para grandes compras.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1122\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1122\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1122\">Quais s\u00e3o as minhas op\u00e7\u00f5es de pagamento?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1122\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1122\"><p>Op\u00e7\u00f5es de pagamento:<\/p><p>Dinheiro.<\/p><p>Cheques.<\/p><p>Cart\u00f5es de d\u00e9bito.<\/p><p>Cart\u00f5es de cr\u00e9dito.<\/p><p>Pagamentos via celular.<\/p><p>Transfer\u00eancias banc\u00e1rias eletr\u00f4nicas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-105949e4 elementor-widget elementor-widget-motta-heading\" data-id=\"105949e4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-other\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tOutro\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f307d elementor-widget elementor-widget-motta-accordion\" data-id=\"92f307d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1541\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1541\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1541\">Por que recebi uma notifica\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1541\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1541\"><p>Antes de come\u00e7ar a solucionar o problema de n\u00e3o estar recebendo notifica\u00e7\u00f5es de aplicativos, sempre verifique se voc\u00ea est\u00e1 conectado a pelo menos uma rede (celular ou Wi-Fi) e se tem acesso \u00e0 internet. Abra o navegador do seu celular e tente pesquisar algo no Google.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1542\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1542\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1542\">Onde posso obter mais informa\u00e7\u00f5es?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1542\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1542\"><p>Do ponto de vista do marketing, a boa not\u00edcia \u00e9 que o processo para conquistar o primeiro cliente \u00e9 o mesmo que o do cent\u00e9simo. Mas, para que o tr\u00e1fego se converta em vendas e lucro, \u00e9 essencial que alguns pr\u00e9-requisitos sejam atendidos para garantir a convers\u00e3o e a sustentabilidade do investimento. Voc\u00ea deve se perguntar:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1543\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1543\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1543\">Onde posso consultar a localiza\u00e7\u00e3o e o hor\u00e1rio de funcionamento das lojas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1543\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1543\"><p class=\"isSelectedEnd\">Podes consultar a localiza\u00e7\u00e3o e o hor\u00e1rio de funcionamento das lojas diretamente na p\u00e1gina de cada vendedor dentro da Mayombe Marketplace.<\/p><p class=\"isSelectedEnd\">Basta seguir estes passos:<\/p><ol start=\"1\" data-spread=\"false\"><li>Aceder ao produto ou perfil da loja<\/li><li>Clicar no nome do vendedor<\/li><li>Ver a sec\u00e7\u00e3o de informa\u00e7\u00f5es da loja, onde estar\u00e3o dispon\u00edveis a morada e o hor\u00e1rio (quando fornecidos)<\/li><\/ol><p class=\"isSelectedEnd\">Caso essa informa\u00e7\u00e3o n\u00e3o esteja vis\u00edvel, recomendamos entrar em contacto com o vendedor atrav\u00e9s do chat da plataforma para obter mais detalhes.<\/p><p>Se precisares de ajuda, estamos por aqui \ud83d\ude42<br \/>\u2014 Equipa Mayombe Marketplace<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1544\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-1544\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1544\">O que \u00e9 a classifica\u00e7\u00e3o de feedback do vendedor?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1544\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1544\"><p>Sua pontua\u00e7\u00e3o de feedback do vendedor \u00e9 simplesmente a porcentagem de feedback positivo que voc\u00ea recebeu durante um per\u00edodo espec\u00edfico.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-76f9ac1d\" data-id=\"76f9ac1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72ec7887 elementor-section-full_width elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"72ec7887\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f92b0ca\" data-id=\"6f92b0ca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8854cd6 elementor-widget elementor-widget-motta-heading\" data-id=\"8854cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tComo podemos te ajudar?\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3cb863 elementor-widget elementor-widget-motta-heading\" data-id=\"1d3cb863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tNossa equipe de super-her\u00f3is est\u00e1 <br class=\"hidden-xs\">\npronta para <br class=\"hidden-lg hiddem-sm\"> Ajuda e <br class=\"hidden-xs\">\nSuporte!\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a7f87 elementor-widget elementor-widget-motta-button\" data-id=\"f9a7f87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"motta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"motta-button motta-button-primary  motta-button--base  motta-button--large\" href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-button__text\">Central de Ajuda<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tem perguntas? N\u00f3s temos as respostas!? \u00a0 Tudo o que voc\u00ea precisa saber sobre o produto e a cobran\u00e7a. Pedidos e Compras Conta Devolu\u00e7\u00f5es e reembolsos Envio e Rastreamento Taxas e faturamento Outro Pedidos e Compras Onde est\u00e1 meu pedido? Dependendo da op\u00e7\u00e3o de entrega selecionada no momento da compra, enviaremos um link de rastreamento [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","wpai_meta_description":"","footnotes":""},"class_list":["post-8697","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages\/8697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/comments?post=8697"}],"version-history":[{"count":1,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages\/8697\/revisions"}],"predecessor-version":[{"id":24879,"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/pages\/8697\/revisions\/24879"}],"wp:attachment":[{"href":"https:\/\/mayombe.shop\/en\/wp-json\/wp\/v2\/media?parent=8697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}