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Mayombe has established itself in the market as a distinctive marketplace platform, defined by a commitment to valuing cultural heritage and fostering niche entrepreneurship. Setting itself apart from mass-market platforms, the brand has built its identity around pillars such as rigorous curation and authenticity.
Everything you need to know about the product and billing.
Depending on the delivery option selected at checkout, we will send a tracking link via email as soon as your order ships.
Follow this link to check your order status. We can also send notifications about important updates regarding your order—simply enable notifications.
Changed your mind or entered the wrong address at checkout? Don't worry—it happens to everyone. As long as your order hasn't been processed or shipped yet, you can make changes.
Primeiro, acesse seu pedido. Se você fez o pedido enquanto estava conectado à sua conta, faça login e selecione “Sua Conta” no menu suspenso abaixo do seu nome de usuário. Na página da sua conta, selecione “Pedidos” no lado esquerdo e encontre o pedido que deseja atualizar no seu Histórico de Pedidos.
Canceling your order is the last thing we want to do, but there are situations where cancellation is the best option to save you time and money. If your order is canceled, you will not be charged. Learn more about authorization holds.
The most common reasons for order cancellation are:
Available quantity limits
Item out of stock
Errors regarding price or other information in the listing
Need for additional information for our Credit and Fraud Prevention Department
Carrier or shipping method unavailable
Use of an outdated browser version or an app that is no longer supported.
We will send you an email if any part of your order is cancelled or if we need more information to process it.
We regret the situation.
If you haven't received the full amount for your order, there could be a few reasons for this, such as:
- Application of platform commissions
- Payment processing fees
- Partial refunds (in the event of a return or adjustment)
To accurately review your case, we ask that you send us:
- Order number
- Expected value vs. received value
- Transaction date
Our team will analyze the situation and get back to you as soon as possible.
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From a marketing perspective, the good news is that the process of acquiring your first customer is the same as acquiring your hundredth. However, for traffic to translate into sales and profit, certain prerequisites must be met to ensure conversion and the sustainability of the investment. You should ask yourself:
Include one in the original shipping box.
Use the cloud platform.
Integrate the returns tool into your website.
Allow customers to print their own.
If you forget the password for your computer, email, or social media accounts, you can reset it directly through the system or application you are using. In most cases, you can reset your password by answering a series of security questions or by requesting an email with a password reset link.
To change your password if you are already logged in:
Click on Account in the top right corner of Facebook.
Select Settings & Privacy and click Settings.
Click on Security and login.
Click Edit next to Change password.
Enter your current password and the new password.
Click Save changes.
You can cancel your account at any time during your paid subscription period.
Trial users don't need to do anything! You can continue using your account until the end of the trial period. After that, unless you upgrade, your account will be closed.
If you wish to end your trial period early, follow the steps below for paying users.
Please note that no credit card information was requested when you signed up for the free trial.
Após o envio da sua devolução, aguarde pelo menos 2 a 3 semanas para o processamento antes de verificar o status do seu reembolso.
Para algumas devoluções, como de itens pesados ou volumosos, métodos de devolução especializados ou empresas de entrega especializadas podem ser úteis. Nesses casos, após iniciar a devolução na página “Histórico de Pedidos”, você receberá mais instruções. Se você não receber uma etiqueta de devolução automaticamente, nossa equipe ou a equipe de suporte do vendedor entrará em contato com você.
Return policies are the rules established by retailers to manage the process by which customers return or exchange unwanted or defective merchandise they previously purchased. As an extension of the customer service provided by retailers, return policies tend to be quite flexible.
They say nothing in life is free—not even free shipping. That’s because, even if you offer free shipping, someone has to pay for it. Usually, that someone is you, the business owner!
At this time, we cannot change the delivery address after an order has been processed. If your order has not yet been processed, you can request a cancellation. You can then place a new order with the correct address.
If your order does not arrive by the estimated delivery date, you can check its current status on our website here.
Note: Estimated delivery times for orders outside the UK and Ireland do not account for potential delays if your package is held at customs. Please allow 21 days from the order date for your items to arrive before we initiate any further investigation.
If you placed an order during one of our promotions, order volumes tend to be higher, so your delivery may take a little longer.
Você pode usar nossa ferramenta de consulta de Código-Postal Poderemos informar imediatamente se entregamos no seu Código-Postal.
Por que a loja não faz entregas para mim?
Estamos sempre expandindo nossa área de entrega e esperamos chegar à sua região em breve! Por favor, faça seu cadastro conosco para que possamos enviar um e-mail assim que começarmos a entregar no seu endereço.
Depending on the industry, workplace, and role, employers pay their employees on different schedules. Receiving a regular paycheck ensures a steady flow of money into your bank account to cover household and personal expenses. Knowing when you will get paid is important so you can budget for regular expenses and save for major purchases.
Payment options:
Money
Debit cards.
Credit cards.
Pagamentos via Mbway.
Electronic bank transfers.
Antes de começar a solucionar o problema de não estar recebendo notificações de aplicativos, sempre verifique se você está conectado a pelo menos uma rede (Wi-Fi) e se tem acesso à internet. Abra o navegador do seu celular e tente pesquisar algo no Google.
From a marketing perspective, the good news is that the process of acquiring your first customer is the same as acquiring your hundredth. However, for traffic to translate into sales and profit, certain prerequisites must be met to ensure conversion and the sustainability of the investment. You should ask yourself:
You can check the store locations and opening hours directly on each seller's page within the Mayombe Marketplace.
Simply follow these steps:
- Access the product or store profile
- Click on the seller's name
- See the store information section, where the address and opening hours will be available (when provided).
If this information is not visible, we recommend contacting the seller via the platform's chat to obtain further details.
Your seller feedback score is simply the percentage of positive feedback you have received over a specific period.