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Mayombe has established itself in the market as a distinctive marketplace platform, defined by a commitment to valuing cultural heritage and fostering niche entrepreneurship. Setting itself apart from mass-market platforms, the brand has built its identity around pillars such as rigorous curation and authenticity.
The Mayombe Marketplace refund policy As a general rule, it operates in alignment with consumer protection legislation and may vary slightly depending on the seller.
- Product not received within the expected timeframe
- Defective or damaged product
- Product different from the description
- Exercise of the right of free withdrawal (where applicable).
- Refund request: up to 14 days after receipt (on eligible purchases)
- Processing: generally 3 to 10 business days after approval
- The time may vary depending on the payment method.
At Mayombe Marketplace, the reasons for item returns They are subject to general consumer protection rules and may include the following cases:
- Damaged or defective product
- Product different from the one advertised (incorrect model, color, size, or features)
- Incomplete product (missing parts or accessories)
- Significant delivery delay
- Exercise of the right of free withdrawal (where applicable by law)
- Shipping error (wrong product)
The Refund timeframe at Mayombe Marketplace It may vary depending on the payment method and the case review, but it generally follows these timeframes:
- After approval of the request: between 3 to 10 business days for processing
- Bank card: it can take up to 10 additional business days to appear on the account
- Bank transfer / MB Way: generally between 1 to 5 business days after processing
- More complex cases (disputes): can take up to 14 business days or more, depending on the analysis
Yours money back (refund) is always returned by same payment method you used when purchasing.
- Bank card → credit returned directly to the card
- MB Way → amount returned to the account linked to MB Way
- Bank transfer → refund to the IBAN used for the purchase
- Other methods → return to the original source of payment, whenever possible